Metrash2: Revolutionizing Citizen Services in Qatar (2024)

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By Hamza

In today’s fast-paced digital landscape, the State of Qatar has emerged as a trailblazer, harnessing the power of cutting-edge technology to streamline government services and enhance the lives of its citizens and residents. At the heart of this technological transformation is the groundbreaking Metrash2 mobile application, a comprehensive platform that has revolutionized the way individuals interact with government agencies.

Developed by the forward-thinking Ministry of Interior (MOI Qatar), Metrash2 has become an indispensable tool, offering a seamless and convenient gateway to a wide range of essential services. From renewing residency permits to checking your Qatar Visa Status, this user-friendly mobile interface has simplified countless tasks, eliminating the need for lengthy queues and excessive paperwork.

What is Metrash2?

Metrash2, also known as Metrash, is a free mobile app launched by MOI Qatar that serves as a one-stop-shop for over 150 government services. This innovative application has revolutionized the way citizens and residents navigate through official transactions, offering unparalleled convenience and efficiency.

Key highlights of the Metrash2 app include:

  • Access to over 150 MOI services: From visa applications to driving license renewals, vehicle registrations, and more, Metrash2 consolidates a wide range of essential services into a single platform.
  • Multi-language support: Available in Arabic, English, French, Spanish, Malayalam, and Urdu, ensuring inclusivity and accessibility for Qatar’s diverse population.
  • User-friendly interface: Designed with a intuitive and user-friendly layout, completing transactions on Metrash2 is a breeze, often requiring just a few taps.
  • 24/7 availability: Citizens and residents can access services at their convenience, ensuring optimal productivity and time management.
  • Secure platform: Implementing robust security measures, Metrash2 safeguards users’ confidential information, fostering trust and confidence.
  • Widespread adoption: With over 6 million transactions recorded in 2021 and more than 2 million active users, Metrash2 has become an integral part of civic life in Qatar.

A Brief History: From SMS to Mobile App

To fully appreciate the significance of Metrash2, it is essential to understand the historical backdrop of MOI Qatar and the evolution of the Metrash platform.

Established in 1970 by decree No. 5, the Ministry of Interior was mandated with overseeing policing, national security, and all civic administration matters in Qatar. As the nation progressed under the visionary leadership of the Emir and Father Emir, MOI Qatar expanded its role to meet the needs of Qatar’s rapid development.

The origins of Metrash can be traced back to 2006, when it was introduced as an SMS service for mobile users. Citizens and residents could subscribe to receive text alerts regarding traffic fines, license renewals, and other notifications. However, the initial registration process was complex, often requiring visits to MOI kiosks.

Over the years, MOI Qatar worked tirelessly to streamline the Metrash platform, transitioning it from a text-based service to a fully-fledged mobile application. The culmination of these efforts was the release of Metrash2 in 2011, marking a new era of digital transformation in Qatar’s public services.

Metrash2 Registration Process

Recognizing the importance of accessibility, MOI Qatar has designed the Metrash2 registration process to be quick, straightforward, and user-friendly. To register, citizens and residents need to follow these six simple steps:

Step 1: Download the App Search for “Metrash2” on the Apple App Store or Google Play Store, download the app, and open it on your smartphone.

Step 2: Choose Preferred Language The default language is Arabic, but users can easily switch to their preferred language, such as English, French, Urdu, etc., by tapping the icon in the bottom right corner.

Step 3: Enter Qatar ID Details Provide your Qatar ID number and expiration date when prompted. Confirm that your mobile number is registered under your ID.

Step 4: Send Activation SMS The app will automatically generate an SMS to be sent to 92992 for activation. Simply tap “Send” to transmit the SMS.

Step 5: Input Activation Codes You will receive an SMS with two activation codes (Part 1 and Part 2). Input these codes in the app along with your QID, and create a 6-digit PIN for added security.

Step 6: Start Using Metrash2 Once you receive the confirmation SMS, accept the Terms of Service and begin accessing services!

Metrash2: A Comprehensive Suite of Services

The true power of Metrash2 lies in its expansive suite of e-services, granting users unmatched convenience and efficiency. The app includes:

My Info

  • View details of official documents like Qatar ID, passport, driving license
  • Check status of residence permits, traffic profiles, and visa applications

Residency Services

  • Renew and replace residence permits
  • Update passport details
  • Manage sponsorships
  • Automatic residence permit renewal

Traffic Services

  • Renew driving licenses
  • Pay traffic fines
  • Transfer vehicle ownership
  • Report accidents

Visa Services

General Services

  • Police clearance certificates
  • Report lost items
  • Register for security permits


  • Direct contact options for various departments like CID, Traffic, and Security
  • Report traffic violations

With this diverse catalog of services, citizens and expats can fulfill most of their essential transactions via Metrash2 quickly and securely, eliminating the need for time-consuming visits to government offices.

FAQs: Addressing Common Concerns

To ensure a seamless experience for all users, MOI Qatar has addressed some of the most frequently asked questions regarding Metrash2:

Q: Can I use Metrash2 on two different phones?

A: Yes, Metrash2 can be activated on up to two mobile devices per user. To activate a second device, simply download the app, enter your QID and password, and input the one-time password (OTP) sent to your primary device.

Q: How do I change my phone number in Metrash2?

A: To change the linked mobile number for Metrash2 on your Qatar ID, visit the MOI website, go to the Metrash page under “Inquiries,” click “Metrash for Individuals,” enter your QID and the new mobile number, select your language, enter the CAPTCHA code, and click the “Change Number” button.

Q: What if I forget my Metrash2 password?

A: If you forget your password, tap the “Forgot password” option on the login screen, enter your Qatar ID card expiry date, and follow the on-screen instructions to receive activation codes and set a new password.

Q: Can I use Metrash2 outside Qatar?

A: Unfortunately, Metrash2 is geo-restricted within Qatar’s borders to ensure the integrity of services like visa renewals and traffic fine payments. While using a trusted representative within Qatar may be possible, it is not officially supported by the MOI.

Q: How can I get the Metrash2 PIN code?

A: You can obtain your Metrash2 PIN code via SMS by sending a specific message to 92992, or through an MOI self-service kiosk by swiping your Qatar ID card and selecting the Metrash2 option.

Q: How do I open Metrash2 on my computer?

A: Since Metrash2 is a mobile app, you’ll need to use an Android emulator like BlueStacks, MEmu, or NoxPlayer to run it on your computer. Install the emulator, search for “Metrash2” in the Play Store, download and install the app, and log in with your QID and PIN.

Metrash2: A Guiding Light for Qatar’s Digital Future

Metrash2 stands out among government apps worldwide for its meticulous design, exhaustive features, and smooth user experience, meeting the needs of Qatar’s citizens and residents. By providing instant 24/7 access to a multitude of services, Metrash2 has become an indispensable component empowering civic life in Qatar.

With its innovative spirit and citizen-centric approach, Metrash2 represents a guiding light for Qatar’s ambitions to become a leading smart and connected nation. It sets an inspirational example of how visionary leadership and technology can interact powerfully to enrich people’s lives, paving the way for a future where digital transformation and exceptional public services go hand in hand.

As Qatar continues to stride towards its National Vision 2030, Metrash2 will undoubtedly play a pivotal role in shaping a more efficient, engaged, and technologically advanced society, solidifying Qatar’s position as a global leader in e-governance and citizen empowerment.

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